At the time of writing, April 7 2020, we are receiving feedback from customers that Royal Mail are taking 3 - 5 days, from the date of posting, longer than normal to deliver orders. In some areas deliveries are taking even longer than the time stated above.
While Royal Mail are delivering orders much later than expected, the orders are still being delivered. Royal Mail obviously have a reduced workforce with staff either off sick or self-isolating and we would ask that customers allows the extra time when waiting for an order to arrive.
If your order has not arrived seven working days after it was shipped, e-mail us and we will treat it as lost in the post. We will then issue a full refund or send a replacement order, whichever you prefer.